Support
Guides - General - Retrieving Dictations from Tracking
Problem
How do I retrieve a completed dictation from Tracking as a Type User?
How do I retrieve a completed dictation from Tracking as the Administrator?
Resolution
To retrieve a dictation from Tracking as a Type User:
- Go to the Tracking tab
- Find and select the dictation to retrieve in the list
- If you cannot find the dictation:
- Remember that the Tracking shows by the Seen On date, not the date the dictation was completed
- Check that the date-range in the top left-hand corner covers the date on the dictation
- Ensure that you have no filter or grouping that would hide the dictation
- Double-click the dictation, or click the Load button
The dictation will then be loaded; the user may then play the dictation, or eject or forward this as desired.
Whilst Lexacom Admin cannot load dictations, it may be necessary to return a completed dictation from the Administrator tracking - for example, in the case that the user that has completed the dictation is not available to retreive the dictation from their own Tracking. To do this:
- Run Lexacom Admin
- Go to
> View Tracking - Find and select the dictation in the list
- If you cannot find the dictation:
- Remember that the Tracking shows by the Seen On date, not the date the dictation was completed
- Check that the date-range in the top left-hand corner covers the date on the dictation
- Ensure that you have no filter or grouping that would hide the dictation
- Click into the Status cell for the dictation
- Use the drop-down menu to change the status from Dispatched to Ready for Transcribing
- Click Save
- Click the Refresh button
- Use the Forward function to return the dictation to a Pool or User
Created: 18 May 2015 15:30 BST Updated: 23 Nov 2015 09:13 GMT