Support
Troubleshooting - DVR not detected by Lexacom
Problem
When a compatible DVR (Digital Voice Recorder) is connected to a PC with Lexacom running, Lexacom does not detect its presence to transfer the recorded dictations.
Cause
Lexacom only supports integration with DVRs with compatible USB leads from v3.2.8.9 and only compatble devices will work with this or later versions.
The currently supported devices are:
Olympus:
| DS-7000* |
| DS-3500* |
| DS-5000(5000iD)* |
| DS-3400* |
| DS-3300 |
| (NB: The above devices marked with a * can also be used to control Lexacom Talk when connected to the PC) |
Philips:
| DPM 9500 |
| DPM 9520 |
| DPM 9600 |
| DPM 9620 |
Grundig:
| Digta 7 Premium BT (Digta 704) |
| Digta 7 Premium (Digta 703) |
| Digta 7 (Digta 702) |
| Digta 7 Premium BT (Digta 704 configured as US) |
| Digta 7 Premium (Digta 703 configured as US) |
| Digta 7 (Digta 702 configured as US) |
| Digta 7 Push (Digta 701, pushbutton device) |
| Digta 420 |
| Digta x420 |
| Digta 415 |
| Digta x415 |
| Digta 410 |
| Digta x410 |
| Digta 405 (pushbutton device) |
| Digta Classica |
| Digta 4015 DS |
| Digta x4015 DS |
| Digta 4015 |
| Digta 4010 |
| Digta 3010 |
The USB leads supplied with the device should be used to cnnect to the PC.
Each device will have its own minimum USB version number to work correctly. If a device is on the above compatibility list but is not being recognised by Windows or Lexacom, the cable is likely to be at fault.
Resolution
In order to use a DVR with Lexacom 3:
1) Use a device on the list above.
2) Use the approved cable to connect it to the PC.
3) The first time after Lexacom 3.2.8.9 has been installed or updated, connect the DVR to the PC and wait for the drivers to be initiated by Windows.
4) Restart the PC if requested to by Windows.
5) Run Lexacom and log on.
6) Connect your DVR and a window will appear to transfer your dictations.
7) Close the window once they have been transferred.
8) If using a compatible Olympus device, use the connected DVR to control Lexacom Talk.
If you have any further issues, please complete a support ticket here.
Created: 19 Jul 2013 14:50 BST Updated: 23 Jul 2015 09:51 BST