Support
Troubleshooting - Incorrect Folder Permissions
Issue
Issue 1
Lexacom will not start. An error message appears with the message "User does not have correct file permissions to use Lexacom.”
Issue 2
Lexacom will not update even though there is an update available; the update fails with the message "AutoUpdate Exited Prematurely"
Cause
User does not have the necessary file/folder access permissions to run or update Lexacom 3.
Resolution
View hidden folders
On Windows XP:
- Double click on My Computer
- Click on Tools, select Folder Options, and then click on the View tab
- Look for the folder icon labelled Hidden files and folders
- Click on Show hidden files and folders
- Click Apply and OK
On Windows 7 or 8:
- Double click on Computer
- Click on Organize, select Folder and search options, and then click on the View tab
- Look for the folder icon labelled Hidden files and folders
- Click on Show hidden files, folders or drives
- Click Apply and OK
Grant Folder Permissions
Please note: These permissions can often only be adjusted by your IT Administrator or IT Support; this is not something that the Lexacom Support Team can resolve
Grant Full Control permission to Authenticated Users (or all Groups that contain users who will require access to Lexacom) over the following folders:
For each PC:
- The NDP (Shared Folder on the Server) where all the files are stored
Windows XP:
- C:\Documents and Settings\All Users\Application Data\Aprobrium
- C:\Program Files\Aprobrium
- C:\Program Files\Common Files
Windows 7 or 8:
- C:\ProgramData\Aprobrium
- C:\Program Files\Aprobrium, or C:\Program Files (x86)\Aprobrium (as appropriate)
- C:\Program Files\Common Files or C:\Program Files (x86)\Common Files (as appropriate)
See also LEXKB0013 - Lexacom will not update
Created: 14 Oct 2013 13:58 BST Updated: 6 Feb 2017 10:52 GMT